Why haven't I been paid my commission?

Commissions are paid in billing cycles and you need to have your bank account set up with us to ensure you get paid. In this article, we’ll explore reasons you may not have been paid your commission for the month.

Reason 1: You are outside of the commission payment window

Your earnings are paid into your designated bank account on the 15th of the month for two months prior. 

This means if you earned £20.00 in January, then you will receive that payment on the 15th March.

An example of this is below:

  1. Affiliate earns a commission of £20.00 in January
  2. Merchant gets the next 30-days to query any commissions (the query time)
  3. Affiliate wallet gets updated on 5th March with the £20.00 commission
  4. Affiliate gets paid £20.00 on 15th March

The ‘query time’ allows the merchant to adjust commission based on returns or cancellations. 

Once the ‘query time’ has passed, the commission is assigned to your wallet. This is classed as your confirmed commission.

Your wallet is what holds your confirmed commission. It can be found here.

Reason 2: You have not added your bank account, or your Stripe account has been restricted

If you have not added your bank account, then you will not be paid on the payment date. This is because we do not have your bank details on record and therefore do not know how to pay you. 

Click here to learn how to add your bank account to Avelon, or watch the video below:

 

Another reason could be that your Stripe account has become restricted. Stripe requires you to accept their terms and conditions for being paid through their payment service.

You can check the connection status of your Stripe account by going to your Account page and following the instructions on screen.

You can disconnect your Stripe account and reconnect your bank account directly by clicking Disconnect account and then add your bank account.

Reason 3: Your attributed sales have been cancelled

Sale statuses are pending until the 5th of the month for the pending billing cycle. If a sale has the status ‘pending’ – then it means the sale is still waiting for approval from the Merchant, but if it has the status ‘cancelled’ – it means that the merchant has cancelled the sale due to a refund/cancellation from the customer.

You can view these sales by going to Dashboard > Sales Explorer.

View our guide about sales statuses here.

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