Affiliate FAQs
Seriously, this is every single question we’ve ever been asked by affiliates. It’s updated weekly, so just scroll through and if we haven’t answered it, just drop us an email.
Basic questions about affiliate marketing
An affiliate is someone that agrees to promote a brand or a brand’s products to their audience in exchange for commission on an orders that come through their promotion.
Promotions can take place across social media, Youtube, websites and even in person – but it’s totally up to the affiliate how they promote the brand.
Affiliates are provided affiliate tracking links and discount codes to track sales and incentivise the consumer to purchase.
All sales are directed through the brand website and the affiliate doesn’t need to worry about fulfilling any of the orders.
As long as a brand has a website that has a checkout or a lead form, any brand can use affiliates. The most popular type of brands are eCommerce driven, i.e are selling a physical product that will be delivered to the consumer.
No, you do not need to have a large social media following to become an affiliate.
Many affiliates use personal connections, websites or if they are part of a running/cycling club, will use the members of their club as their audience.
You can get as creative as you like as an affiliate.
We highly recommend you have a social media account or website, as otherwise brands will not be able to learn about you before deciding whether to work with you or not.
Saying that, if you know the brand directly and you have been invited via email to the platform, you can work with that brand.
Whilst there are no signed contracts, brands do provide terms and conditions you need to adhere to to ensure you’re legally promoting their products. These terms and conditions are outlined within a brands affiliate program profile which you can access once you join our platform.
Affiliate commissions range greatly depending on many factors including profit margins, cost of marketing etc. The average affiliate commission on our platform is 18.1%, but across the entire industry it sits around 2.9%.
The reason Avelon is able to work with brands and provide much higher commissions is because of our unique revenue model.
Questions about working with brands on the platform
To search for potential brands to work with, just go to Opportunities and use the filters to find brands that match your requirements.
To apply for a brands affiliate program, just click Apply for program on the brands program via the Opportunities tab. You will be asked to review and agree their terms and conditions before submitting your application.
Avelon has no say over who is accepted or denied access into a brands affiliate program.
When a brand denies an affiliate, it is optional whether a brand gives a reason.
Responses to applications can take anywhere from 5-minutes to a week, depending on how active a brand is and whether they are currently reviewing applications.
Yes, you can message a brand by clicking Chat on their profile.
You must be verified on the platform or accepted into their program to message them. We do this to reduce spam messages from unverified affiliates.
Once you’ve been accepted, Avelon will automatically generate your affiliate tracking link for you to start promoting that brand.
Some brands send discount codes out to affiliates to post to their audience, too. If you have been assigned a discount code, it will be emailed to you automatically from hello@avelonetwork.com stating you have a discount code from that brand.
If you have been messaged a discount code but you cannot find it within your Promo Codes section, then you need to request the brand to assign it to you. If a discount code is not assigned to your profile, we cannot track that discount code.
It’s totally up to the brand whether you get sent a product or not. We recommend reaching out to the brand to discuss your gifting requirements with them.
Negotiating commissions is totally up to you. We recommend working with a brand on their standard commission rate first, then you may negotiate the commission rate further down the line.
As with anything, it’s totally up to the brand whether they want to adjust their commission for you and we recommend proving how viable your community/reach is prior to negotiating any commissions.
Questions about links, discount codes and sales
Once you’ve been accepted into a program, our system will automatically generate a tracking link for you to post to your followers or share with your community. This automatically generated link points to the brands home page, so if you’d like a link that goes to a product page, please read on:
You can also generate a link yourself by going to My Retailers and clicking Generate a link. You may enter whatever URL you like in this box, but it must go to a page on that brands domain.
Our system will not allow you to generate a link if it does not point to that brands domain.
Your links are stored on your main page of the Dashboard under My Links.
Affiliate tracking links have tracking technology embedded into them, meaning that when someone clicks the link, it drops a first-party cookie on that person.
For a cookie to be dropped, we have to instate a redirect to our server to track and store that cookie.
Yes, you can click the QR code icon next to the link you’d like to generate a QR code for under My Links. This will open up a new page with your QR code.
These QR codes are generated in .jpg but we are working on developing them with transparent backgrounds.
Your Dashboard shows all the clicks and sales you have driven through your links and discount codes.
You can post your affiliate link anywhere you like: Instagram, Facebook, Twitter, Youtube, TikTok, emails, newsletters, websites – it’s totally up to you.
Yes, you can post your link inside your Instagram links section of your Instagram. You can also use Link in Bio, which can host multiple links and acts as a microsite.
Your discount codes are stored in the Promo codes section of your profile.
If you have been messaged a discount code but you cannot find it within your Promo Codes section, then you need to request the brand to assign it to you. If a discount code is not assigned to your profile, we cannot track that discount code.
Your discount codes are stored in the Promo codes section of your profile.
If you have been messaged a discount code but you cannot find it within your Promo Codes section, then you need to request the brand to assign it to you. If a discount code is not assigned to your profile, we cannot track that discount code.
Yes, you will be emailed at 0900 the following day notifying you of the previous days sales.
You can also access the Dashboard at any time to check if you have driven any sales throughout the day.
Avelon works on an hour-by-hour attribution window, so you can see sales update every hour.
Brands have the opportunity between the 1st and 14th of each month to amend any of the previous months commissions. This is because orders may be cancelled/refunded/part-refunded and we give brands to opportunity to amend orders.
If this does happen, you will be notified via email from one of our team with a reasoning for the change.
Questions about getting paid for commissions
All your questions about getting for your earned commissions, answered both in video form and also written below.
Commissions are paid directly into your account on the last day of the following month that the commission was earned. For example, if you drove a sale worth £100.00 in June and earned £20.00 of commission, you would be paid your £20.00 commission on the last day of July.
Avelon works on a month-by-month commission payment cycle. For example, if you earn £100.00 of commission from sales in June, you will be paid on the last day of July.
You will be paid in the currency your bank account is held in.
Avelon is the UK based company and our platform converts all currencies to GBP in realtime exchange rates, but commissions are paid in your local currency.
For example, if your bank account is based in the United States, you will be paid in USD.
We have a large list of countries we currently work in. You can see this list here.
Unfortunately, you cannot work with Avelon if you do not have a bank account.
Avelon is a digital business and has no office or ability to send cheques to affiliates for commissions.
Please contact Avelon directly if you accidentally selected the wrong country at sign up. Your country selection correlates to your bank setup, so if the two do not match then we cannot make payment to you.
Avelon has strict anti-fraud and anti money laundering policies. For this reason, your affiliate name must match your bank account.
Of course. As long as you have a bank account and a valid address, you can get paid into your account.