Avelon wins Best Value, Best Functionality & Features, Best Ease of Use and Best Customer Support on Capterra. Billing overview for commissions
Here’s how Avelon bills you, the Brand/Retailer/Merchant, for due commissions and then pays the affiliate on your behalf.
Avelon collates all commissions due on a monthly billing cycle, meaning commissions that get earned in one month will be paid out at the end of the next month.
For example, if your affiliates generate £100.00 of commission in November 2024, we invoice you on the 1st December outlining how much you owe in commissions. We then give you 13-days to query any commissions and then debit your designated card with the outstanding amount on the 14th December.
This 13-day period is designed to give you time to check all the commission earnings and notify us of any changes. This includes any refunds, part-refunds or cancellations.
Please be aware that the final time for submitting manual order reviews is the 13th of the month at 23:59. From that moment on, all commissions become due and once debited from your account, they are non-refundable. You can view a commission status in your Sales Insight tool under ‘status’.
What do the status' on Sales Insight mean?
The status of an order indicates whether an order has been approved for commission payment or not. The order status of the previous months invoices automatically changes to Approved on the 13th of every month at 23:59 – unless you have requested a manual order review.
The status’ and their meanings are outlined below:
- Pending: the order is within the manual order review window for the current month. A manual order review can be requested up until the 13th of the month at 23:59
- Approved: the order has been approved automatically and is now due for payment
- Cancelled: the order has been cancelled by manual order review and you will not be charged for the commission due. The order will remain on your Sales Insight but the status will remain as ‘cancelled’. The affiliate will be notified of the cancellation and the reasoning for the cancellation on your behalf
- Under review: the order has been submitted for manual order review. Manual order reviews take 24-72 hours to process. You will not be charged for this commission until the review process is completed
Can I request a manual order review?
The status of an order indicates whether an order has been approved for commission payment or not. The order status of the previous months invoices automatically changes to Approved on the 13th of every month at 23:59 – unless you have requested a manual order review.
A manual order review is simply a request for a member of the Avelon team to review an order manually. You can request a manual order review if an order requires adjustment. Scenarios for adjustment can be that an order has been returned, part-returned or cancelled.
You will be required to submit evidence for a manual order review, including:
- Reason for manual order review
- Explanation for manual order review
- Evidence of change to the order
When do affiliates get paid?
Affiliates get paid on the last day of the month that the invoice was paid. For example, if your affiliates generate £100.00 of commission in November 2024, they will be paid on the last day of December 2024.
Can I access the Billing Hub?
You can access all your invoices for upcoming payments and receipts for paid commissions through the Avelon Billing Hub. Please be aware that you must be the main account holder to access the Billing Hub. If you are not the main account holder or cannot access the Billing Hub, please contact the Support Team.
Contact support
If you have any more questions on the above, please contact the Support Team.