{"id":15454,"date":"2026-04-29T10:27:58","date_gmt":"2026-04-29T09:27:58","guid":{"rendered":"https:\/\/avelonetwork.com\/?p=15454"},"modified":"2026-06-11T14:29:31","modified_gmt":"2026-06-11T13:29:31","slug":"commission-wasnt-paid-why","status":"publish","type":"post","link":"https:\/\/avelonetwork.com\/knowledge-base\/affiliate\/troubleshooting\/why-havent-commissions-been-paid","title":{"rendered":"Why haven&#8217;t I been paid my commission?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"15454\" class=\"elementor elementor-15454\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c32966 e-flex e-con-boxed e-con e-parent\" data-id=\"6c32966\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b042a36 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"b042a36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/avelonetwork.com\/knowledge-base\/affiliate#troubleshooting\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Back to Affiliate Troubleshooting<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-608b2f13 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"608b2f13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Why haven't I been paid my commission?<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-906efac elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"906efac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Commissions are paid in billing cycles and you need to have your bank account set up with us to ensure you get paid. In this article, we&#8217;ll explore reasons you may not have been paid your commission for the month.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-de557f1 e-flex e-con-boxed e-con e-parent\" data-id=\"de557f1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-92baee2 elementor-widget elementor-widget-heading\" data-id=\"92baee2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Reason 1: You are outside of the commission payment window<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-183bc95 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"183bc95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-183bc95 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"183bc95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p>Your earnings are paid into your designated bank account on the 15th of the month for two months prior.\u00a0<\/p><p>This means if you earned \u00a320.00 in January, then you will receive that payment on the 15th March.<\/p><p>An example of this is below:<\/p><ol><li>Affiliate earns a commission of \u00a320.00 in\u00a0<b>January<\/b><\/li><li>Merchant gets the next 30-days to query any commissions (the query time)<\/li><li>Affiliate wallet gets updated on\u00a0<b>5th March <\/b>with the \u00a320.00 commission<\/li><li>Affiliate gets paid \u00a320.00 on\u00a0<b>15th March<\/b><\/li><\/ol><\/div><\/div><div class=\"elementor-element elementor-element-166fd02 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"166fd02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p>The \u2018query time\u2019 allows the merchant to adjust commission based on returns or cancellations.\u00a0<\/p><p>Once the \u2018query time\u2019 has passed, the commission is assigned to your wallet. This is classed as your confirmed commission.<\/p><p>Your wallet is what holds your confirmed commission. It can be found\u00a0<a href=\"https:\/\/app.avelonetwork.com\/affiliate\/settings\">here<\/a>.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-658cb5d elementor-widget elementor-widget-heading\" data-id=\"658cb5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Reason 2: You have not added your bank account, or your Stripe account has been restricted<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc2cc94 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"dc2cc94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you have not added your bank account, then you will not be paid on the payment date. This is because we do not have your bank details on record and therefore do not know how to pay you.\u00a0<\/p><p>Click here to <a href=\"https:\/\/avelonetwork.com\/knowledge-base\/affiliate\/how-to-add-your-bank-account\">l<span style=\"letter-spacing: -0.2px; background-color: #ffffff;\">earn how to add your bank account to Avelon<\/span><\/a>, or watch the video below:<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-885eb30 elementor-widget__width-initial elementor-widget elementor-widget-video\" data-id=\"885eb30\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/videos.files.wordpress.com\/DcePpu3b\/bankaccount.mp4\" controls=\"\" preload=\"metadata\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e141cf elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7e141cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Another reason could be that your Stripe account has become restricted. Stripe requires you to accept their terms and conditions for being paid through their payment service.<\/p><p>You can check the connection status of your Stripe account by going to your <b>Account <\/b>page and following the instructions on screen.<\/p><p>You can disconnect your Stripe account and reconnect your bank account directly by clicking <b>Disconnect account <\/b>and then add your bank account.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb8a295 elementor-widget elementor-widget-heading\" data-id=\"eb8a295\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Reason 3: Your attributed sales have been cancelled<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35c204a elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"35c204a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sale statuses are pending until the 5th of the month for the pending billing cycle. If a sale has the status \u2018pending\u2019 \u2013 then it means the sale is still waiting for approval from the Merchant, but if it has the status &#8216;cancelled&#8217; &#8211; it means that the merchant has cancelled the sale due to a refund\/cancellation from the customer.<\/p><p>You can view these sales by going to <b>Dashboard &gt; Sales Explorer.<\/b><\/p><p>View our guide about sales statuses <a href=\"https:\/\/avelonetwork.com\/knowledge-base\/affiliate\/troubleshooting\/pending-sales-explained#\">here<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-15bd6a8 e-flex e-con-boxed e-con e-parent\" data-id=\"15bd6a8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d5cfb0e elementor-widget elementor-widget-heading\" data-id=\"d5cfb0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Posts related to this article<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c4ec4d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4c4ec4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Explore other posts related to this article below, or head back to <b><a href=\"https:\/\/avelonetwork.com\/knowledge-base\/affiliate\">Affiliate Support<\/a>.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6bd28d2 elementor-posts__hover-none elementor-posts--thumbnail-none elementor-posts--align-left elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-posts\" data-id=\"6bd28d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;cards_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:19,&quot;sizes&quot;:[]},&quot;cards_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:71,&quot;sizes&quot;:[]},&quot;cards_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:30,&quot;sizes&quot;:[]},&quot;cards_columns&quot;:&quot;3&quot;,&quot;cards_columns_tablet&quot;:&quot;2&quot;,&quot;cards_columns_mobile&quot;:&quot;1&quot;}\" data-widget_type=\"posts.cards\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-cards elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-14761 post type-post status-publish format-standard has-post-thumbnail hentry category-affiliate-support category-brand\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/avelonetwork.com\/knowledge-base\/affiliate\/split-level-attribution-explainer\" >\n\t\t\t\tWhat is split level attribution?\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>What is split level attribution and how does it help me as an affiliate?<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/avelonetwork.com\/knowledge-base\/affiliate\/split-level-attribution-explainer\" aria-label=\"Read more about What is split level attribution?\" tabindex=\"-1\" >\n\t\t\tRead More\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-14844 post type-post status-publish format-standard has-post-thumbnail hentry category-affiliate-support\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/avelonetwork.com\/knowledge-base\/affiliate\/how-often-do-commissions-get-paid\" >\n\t\t\t\tHow often do commissions get paid?\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Confirmed commissions are paid on the 15th of the month for the previous months billing cycle. <\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/avelonetwork.com\/knowledge-base\/affiliate\/how-often-do-commissions-get-paid\" aria-label=\"Read more about How often do commissions get paid?\" tabindex=\"-1\" >\n\t\t\tRead More\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-15096 post type-post status-publish format-standard has-post-thumbnail hentry category-affiliate-support category-affiliate-troubleshooting tag-troubleshooting\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/avelonetwork.com\/knowledge-base\/affiliate\/troubleshooting\/pending-sales-explained\" >\n\t\t\t\tHow long will a sale stay &#8216;pending&#8217; before it is confirmed?\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>How long will a sale stay &#8216;pending&#8217; before it is confirmed?<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/avelonetwork.com\/knowledge-base\/affiliate\/troubleshooting\/pending-sales-explained\" aria-label=\"Read more about How long will a sale stay &#8216;pending&#8217; before it is confirmed?\" tabindex=\"-1\" >\n\t\t\tRead More\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Why haven&#8217;t I been paid my commission?<\/p>\n","protected":false},"author":228586671,"featured_media":16033,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"content-type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[1408,1436],"tags":[1437],"class_list":["post-15454","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-affiliate-support","category-affiliate-troubleshooting","tag-troubleshooting"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Why haven&#039;t I been paid my commission? | Avelon<\/title>\n<meta name=\"description\" content=\"Why haven&#039;t I been paid my commission? 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