{"id":15048,"date":"2026-02-18T18:34:15","date_gmt":"2026-02-18T18:34:15","guid":{"rendered":"https:\/\/avelonetwork.com\/?p=15048"},"modified":"2026-02-18T18:51:11","modified_gmt":"2026-02-18T18:51:11","slug":"used-promo-code-no-commission","status":"publish","type":"post","link":"https:\/\/avelonetwork.com\/knowledge-base\/affiliate\/troubleshooting\/used-promo-code-no-commission","title":{"rendered":"A customer used my promo code but I didn&#8217;t receive any commission &#8211; what gives?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"15048\" class=\"elementor elementor-15048\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c32966 e-flex e-con-boxed e-con e-parent\" data-id=\"6c32966\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b042a36 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"b042a36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/avelonetwork.com\/knowledge-base\/affiliate#troubleshooting\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Back to Affiliate Troubleshooting<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-608b2f13 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"608b2f13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">A customer used my promo code and I didn't get a commission<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-de557f1 e-flex e-con-boxed e-con e-parent\" data-id=\"de557f1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-92baee2 elementor-widget elementor-widget-heading\" data-id=\"92baee2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why didn't I get awarded a commission?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-183bc95 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"183bc95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If a customer used your promo code and you didn&#8217;t get awarded a commission, then it&#8217;s most like one of the two common issues we see:<\/p><ol><li>Your promo code isn&#8217;t assigned to your affiliate profile<\/li><li><span style=\"letter-spacing: -0.2px;\">The customer didn&#8217;t actually use your promo code<\/span><\/li><\/ol><div>To test whether option 1 is the issue, just:<\/div><div><ol><li>Go to Dashboard<\/li><li>My Promo codes<\/li><li>Check the promo code is in this section<\/li><\/ol><div>If the promo code you&#8217;ve been posting is not in this section of your account, then the promo code is not assigned to you and we will not attribute sales to the promo code.<\/div><\/div><div>\u00a0<\/div><div>To test whether option 2 is the issue, you will need to reach out to the contact who manages the account with the information required. They will investigate what has happened with the sale that was produced, but you will need to provide:<\/div><div><ol><li>Customer name<\/li><li>Customer email address<\/li><li>When the customer made the purchase<\/li><\/ol><div>This will allow the merchant to search their store for the sale and pinpoint any issues there are.<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0fa009b elementor-widget elementor-widget-heading\" data-id=\"0fa009b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What if the issue is with the tracking?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7bea46 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b7bea46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our team tests integrations every week to ensure all programs are reporting sales correctly, but i<span style=\"font-size: inherit; letter-spacing: -0.2px;\">f the issue is to do with tracking, we will investigate and retroactively assign the sale and commission back to your account.&nbsp;<\/span><\/p><p>To start this investigate, you&#8217;ll need to contact the merchant directly and notify them of any issues. They will then open a support ticket with us.<\/p>\n<p>This process can take up to 5-working days and depends on the speed the merchant can get us the information, but we can retroactively assign commissions up to 3-months prior. We will then notify you and update your account with the necessary information.<\/p>\n<p>Aaaaaand breathe&#8230;.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-15bd6a8 e-flex e-con-boxed e-con e-parent\" data-id=\"15bd6a8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d5cfb0e elementor-widget elementor-widget-heading\" data-id=\"d5cfb0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Posts related to this article<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c4ec4d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4c4ec4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Explore other posts related to this article below, or head back to <b><a href=\"https:\/\/avelonetwork.com\/knowledge-base\/affiliate\">Affiliate Support<\/a>.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6bd28d2 elementor-posts__hover-none elementor-posts--thumbnail-none elementor-posts--align-left elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-posts\" data-id=\"6bd28d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;cards_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:19,&quot;sizes&quot;:[]},&quot;cards_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:71,&quot;sizes&quot;:[]},&quot;cards_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:30,&quot;sizes&quot;:[]},&quot;cards_columns&quot;:&quot;3&quot;,&quot;cards_columns_tablet&quot;:&quot;2&quot;,&quot;cards_columns_mobile&quot;:&quot;1&quot;}\" data-widget_type=\"posts.cards\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-cards elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-14914 post type-post status-publish format-standard hentry category-affiliate-support category-affiliate-troubleshooting tag-troubleshooting\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/avelonetwork.com\/knowledge-base\/affiliate\/troubleshooting\/how-long-does-verification-take\" >\n\t\t\t\tI submitted for verification &#8211; how long does it take?\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>I submitted for verification &#8211; how long does it take?<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/avelonetwork.com\/knowledge-base\/affiliate\/troubleshooting\/how-long-does-verification-take\" aria-label=\"Read more about I submitted for verification &#8211; how long does it take?\" tabindex=\"-1\" >\n\t\t\tRead More\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-14844 post type-post status-publish format-standard hentry category-affiliate-support\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/avelonetwork.com\/knowledge-base\/affiliate\/how-often-do-commissions-get-paid\" >\n\t\t\t\tHow often do commissions get paid?\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Confirmed commissions are paid on the 15th of the month for the previous months billing cycle. <\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/avelonetwork.com\/knowledge-base\/affiliate\/how-often-do-commissions-get-paid\" aria-label=\"Read more about How often do commissions get paid?\" tabindex=\"-1\" >\n\t\t\tRead More\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-9999 post type-post status-publish format-standard hentry category-affiliate-support category-avelon-support\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/avelonetwork.com\/support\/affiliate\/creating-affiliate-links\" >\n\t\t\t\tCreating Affiliate Links\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Learn how to create affiliate links in Avelon<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/avelonetwork.com\/support\/affiliate\/creating-affiliate-links\" aria-label=\"Read more about Creating Affiliate Links\" tabindex=\"-1\" >\n\t\t\tRead More\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>A customer used my promo code but I didn&#8217;t receive any commission &#8211; what gives?<\/p>\n","protected":false},"author":228586669,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"content-type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[1408,1436],"tags":[1437],"class_list":["post-15048","post","type-post","status-publish","format-standard","hentry","category-affiliate-support","category-affiliate-troubleshooting","tag-troubleshooting"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>A customer used my promo code but I didn&#039;t receive any commission - what gives? | Avelon<\/title>\n<meta name=\"description\" content=\"A customer used my promo code but I didn&#039;t receive any commission - what gives? Join Avelon now, the sports specific affiliate, ambassador and publisher platform.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/avelonetwork.com\/knowledge-base\/affiliate\/troubleshooting\/used-promo-code-no-commission\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A customer used my promo code but I didn&#039;t receive any commission - what gives? | Avelon\" \/>\n<meta property=\"og:description\" content=\"A customer used my promo code but I didn&#039;t receive any commission - what gives? Join Avelon now, the sports specific affiliate, ambassador and publisher platform.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/avelonetwork.com\/knowledge-base\/affiliate\/troubleshooting\/used-promo-code-no-commission\" \/>\n<meta property=\"og:site_name\" content=\"Avelon\" \/>\n<meta property=\"article:published_time\" content=\"2026-02-18T18:34:15+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-18T18:51:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/avelonetwork.com\/wp-content\/uploads\/2026\/02\/info.png\" \/>\n<meta name=\"author\" content=\"Andrew\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Andrew\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/avelonetwork.com\\\/knowledge-base\\\/affiliate\\\/troubleshooting\\\/used-promo-code-no-commission#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/avelonetwork.com\\\/knowledge-base\\\/affiliate\\\/troubleshooting\\\/used-promo-code-no-commission\"},\"author\":{\"name\":\"Andrew\",\"@id\":\"https:\\\/\\\/avelonetwork.com\\\/#\\\/schema\\\/person\\\/c7fc4d724ac32c2d086b6c6c0339353b\"},\"headline\":\"A customer used my promo code but I didn&#8217;t receive any commission &#8211; what gives?\",\"datePublished\":\"2026-02-18T18:34:15+00:00\",\"dateModified\":\"2026-02-18T18:51:11+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/avelonetwork.com\\\/knowledge-base\\\/affiliate\\\/troubleshooting\\\/used-promo-code-no-commission\"},\"wordCount\":422,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/avelonetwork.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/avelonetwork.com\\\/knowledge-base\\\/affiliate\\\/troubleshooting\\\/used-promo-code-no-commission#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/avelonetwork.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/info.png\",\"keywords\":[\"Troubleshooting\"],\"articleSection\":[\"Affiliate Support\",\"Affiliate Troubleshooting\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/avelonetwork.com\\\/knowledge-base\\\/affiliate\\\/troubleshooting\\\/used-promo-code-no-commission#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/avelonetwork.com\\\/knowledge-base\\\/affiliate\\\/troubleshooting\\\/used-promo-code-no-commission\",\"url\":\"https:\\\/\\\/avelonetwork.com\\\/knowledge-base\\\/affiliate\\\/troubleshooting\\\/used-promo-code-no-commission\",\"name\":\"A customer used my promo code but I didn't receive any commission - what gives? | Avelon\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/avelonetwork.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/avelonetwork.com\\\/knowledge-base\\\/affiliate\\\/troubleshooting\\\/used-promo-code-no-commission#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/avelonetwork.com\\\/knowledge-base\\\/affiliate\\\/troubleshooting\\\/used-promo-code-no-commission#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/avelonetwork.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/info.png\",\"datePublished\":\"2026-02-18T18:34:15+00:00\",\"dateModified\":\"2026-02-18T18:51:11+00:00\",\"description\":\"A customer used my promo code but I didn't receive any commission - what gives? 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